tk966 Privacy Policy

1 Introduction

tk966 ("we", "our", or "platform") is a safe and reliable online betting and casino platform for players in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.

This privacy policy explains what types of information we collect about you when you use the tk966 platform, how we use that information, under what circumstances it may be shared with third parties, and what rights you have regarding your information.

By registering on our platform or using our services, you consent to the terms of this privacy policy. This policy is linked to and complementary to our Terms and Conditions. If you disagree with any part of this policy, we ask that you refrain from using our platform.

2 Information We Collect

We collect various types of information to operate the tk966 platform and provide you with the highest quality service. Details are outlined below:

2.1 Registration and Account Information

When you create an account on tk966, we collect:

• Full name and username
• Email address
• Date of birth (for age verification — to confirm 21+)
• Mobile number
• Residential address
• National ID card or passport details (for identity verification)

2.2 Financial Information

For processing transactions, we collect:

• Mobile banking account information (bKash, Nagad, Rocket)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Usage Information

Information collected automatically while using the platform:

• IP address and device information
• Browser and operating system type
• Login time and session duration
• Gaming history and betting records
• Pages and features accessed on the platform

2.4 Communication Information

When you contact our customer support team via live chat or email, those conversation records are stored for the purpose of improving service quality.

3 Purpose of Data Use

tk966 uses collected information only for specific, legitimate, and transparent purposes. We use your information for the following:

3.1 Account and Service Management

• Creating, verifying, and maintaining your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotions
• Managing VIP membership

3.2 Security and Verification

• Identity verification and age confirmation (21+ rule)
• Fraud prevention and account protection
• Meeting anti-money laundering requirements
• Detecting unusual activity

3.3 Customer Support

• Providing support in Bengali via 24/7 live chat
• Resolving complaints and issues
• Answering account-related questions

3.4 Platform Development

• Analysing and improving user experience
• Identifying and resolving technical errors
• Testing and developing new features

3.5 Marketing and Communication

With your consent, we may inform you about relevant offers, bonuses, and updates. You can opt out of such communications at any time by letting us know via live chat or email.

4 Data Disclosure and Sharing

tk966 does not sell your personal information to third parties. However, we may share information in certain circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with payment processors, technology infrastructure providers, and gaming software providers to perform their services. These partners are required to follow our guidelines and comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in compliance with Bangladeshi law or valid orders from regulatory authorities. This includes court orders, government investigations, or lawful requests from law enforcement agencies.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user data may be transferred. If such a change occurs, we will notify users in advance.

4.4 Security Protection

Information may be shared with relevant authorities for the purpose of preventing or investigating fraud, hacking, or other unlawful activity.

5 Cookies and Tracking Technologies

tk966 uses cookies and similar tracking technologies to ensure a smooth browsing experience and improve platform functionality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, ensure security, and operate core functionality.
• Functional Cookies: Remember language preferences, display settings, and other personal preferences.
• Analytics Cookies: Collect information to understand how different parts of the platform are being used. This information is processed anonymously.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some important platform functions to not work properly.

6 Data Security Measures

To keep your information secure, tk966 has implemented industry-standard technical and organisational security measures:

6.1 Technical Protection

• All data transmission secured through SSL/TLS encryption
• Sensitive information (passwords, payment details) stored with industry-standard encryption
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Multi-factor authentication available

6.2 Organisational Protection

• Only authorised staff have access to personal information
• Regular data protection training for staff
• Strict internal data processing policies

6.3 Security Breaches

If a data breach occurs that affects your personal information, we will notify you and the relevant authorities as quickly as reasonably possible.

7 Third-Party Services

The tk966 platform may include content from various gaming software providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft. These providers may have their own privacy policies.

For payment processing, we use the services of bKash, Nagad, and Rocket. When transacting through these services, the relevant provider's terms and conditions and privacy policy will also apply.

We are not responsible for the data practices of these third parties. We recommend that you review the privacy policy of the relevant provider.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we collect about you and how it is processed. If you contact us, we will provide a copy of the information we hold about you.

8.2 Right to Rectification

If your information is incomplete or incorrect, you have the right to request a correction. This can be done through your account settings or via live chat.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this may not be possible where there are legal obligations, an active balance, or an ongoing dispute.

8.4 Right to Restrict Processing

In some circumstances, you may request that the processing of your information be restricted. We will honour such requests to the best of our ability, subject to legal obligations.

8.5 Right to Object

You have the right to object to marketing communications or certain types of data processing. If you inform our support team, we will act promptly.

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will endeavour to respond within 30 business days.

9 Data Retention

We store your personal information only for as long as necessary:

• Active account data is retained for as long as the account remains open.
• Financial records and transaction history may be retained for a specified period after account closure in accordance with regulatory requirements.
• Information relevant to disputes or legal claims will be kept until the matter is resolved.
• Once marketing consent is withdrawn, marketing data processing will stop.

After the designated period, data will be securely deleted or anonymised.

10 Protection of Children and Minors

The tk966 platform is strictly for users aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21.

Age verification during registration is mandatory. If we become aware that a minor has created an account, we will immediately close that account and delete all associated data.

If a parent or legal guardian believes their child has registered on our platform, please contact us immediately.

11 Changes to the Privacy Policy

tk966 may update this privacy policy from time to time. If there are any significant changes to the policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you of the changes via your registered email.
• May display a notice after you log in to the platform.

If you continue using the platform after any changes, you will be considered to have consented to the updated policy. For significant changes, we may seek your consent again.

12 Contact Us

If you have any questions, feedback, or concerns about this privacy policy, please get in touch with us. Our support team is always ready to assist you in Bengali:

For data protection requests, please write "Privacy Request" in the subject line of your email. We will take appropriate action after verifying your identity.

For more information, visit our FAQ page and Terms & Conditions. Learn more about safe gaming on our Responsible Gaming page.